Back To Index

Shipping

All safes over $1000 are shipped to your curb/garage for free. If you would like inside delivery, please fill out the Delivery Form so we can get more information on where it will be delivered and what type of obstacles are in the way (Expected price is $200+ depending on the difficulty of the delivery).

FREE Shipping applies to ONLINE orders over $1000 only.

 

• What types of delivery do you offer?
  • We offer three levels of delivery service on heavy items: Curbside Delivery, First Dry Area, and White Glove:
    Curbside Delivery. Curbside Delivery includes scheduling a delivery appointment with you and arranging to have your safe delivered on a truck equipped with a liftgate. (A liftgate is a device at the end of a truck that is used to lower heavy shipments to ground level). If this delivery type is selected, the carrier will deliver your safe to the curb of your home or business and lower it to ground level using a liftgate. The driver will not bring your items inside your home or business.
    First Dry Area. Inside Delivery Form. Normal transit time for First Dry Area service is 7-10 business days. First Dry Area service includes scheduling a delivery appointment with you and arranging to have your safe unloaded from the truck and placed in the first dry area available, such as in your garage or in your front entry door. Stair carries are not available for this level of service.
    White Glove. Inside Delivery Form. Normal transit time for White Glove delivery is 2-4 weeks. This service is performed by our full service White Glove carrier. White Glove delivery includes arranging for a courtesy call by the carrier to schedule a delivery appointment with you. Our White Glove carrier will bring your safe inside your home or business and place it anywhere you specify. White Glove delivery includes up to 8 stairs. (If more than 8 stairs are involved, please contact customer service prior to ordering for a price quote.)
    IF CURBSIDE DELIVERY, FIRST DRY AREA, OR WHITE GLOVE DELIVERY SERVICE APPLIES TO YOUR ORDER, YOU MUST BE PRESENT TO INSPECT YOUR SHIPMENT AND SIGN THE BILL OF LADING WHEN YOUR ORDER IS DELIVERED. NOTWITHSTANDING ANYTHING TO THE CONTRARY, IF YOU MISS YOUR SCHEDULED DELIVERY APPOINTMENT(S) AND ADDITIONAL DELIVERY ATTEMPT(S) IS (ARE) MADE; OR IF YOU UPGRADE YOUR ORDER FROM CURBSIDE TO FIRST DRY AREA OR WHITE GLOVE AFTER YOUR ORDER HAS BEEN SHIPPED; OR IF DELIVERY OF YOUR ORDER CANNOT BE COMPLETED BY THE CARRIER BECAUSE THE DELIVERY LOCATION IS NOT ACCESSIBLE USING THE CARRIER’S CHOSEN DELIVERY TRUCK AND/OR EQUIPMENT; OR IF YOUR DELIVERY CANNOT BE COMPLETED BECAUSE IT WOULD BE DANGEROUS TO THE DRIVER(S) AND/OR YOUR PERSONAL PROPERTY, YOU AGREE TO REIMBURSE US FOR ANY AND ALL APPLICABLE DELIVERY FEES, OUTBOUND AND/OR INBOUND, NOT TO EXCEED OUR ACTUAL COSTS. IN ADDITION, ALTHOUGH DAMAGE DURING SHIPMENT IS RARE, YOU SHOULD CAREFULLY INSPECT YOUR SHIPMENT PRIOR TO SIGNING THE BILL OF LADING. IF, UPON INSPECTION, YOU NOTICE ANY DAMAGE, PLEASE DO NOT SIGN THE BILL OF LADING. INSTEAD, YOU SHOULD WRITE "REFUSED, DAMAGED" ON THE BILL OF LADING AND CALL US SOON AS POSSIBLE SO THAT WE CAN SEND YOU A REPLACEMENT SHIPMENT AT NO CHARGE TO YOU.
• When will my order arrive?
  • It is our goal to make every effort to ship orders of in-stock products with 1-2 business days. However, in some cases, such as during periods of heavy volume or when an item is too heavy to ship via FedEx, UPS, or DHL, it may take us up to 3 business days to ship your order.
    Once your order has shipped, how long it will take to reach you generally depends on whether your order was shipped via FedEx, UPS, or DHL ground service or via common carrier (freight truck). Please allow 1-5 days transit time for FedEx, UPS, or DHL shipments. Transit time for common carrier deliveries is generally 7-10 business days.
• Where will you ship?
  • We ship to the lower 48 states only. We do not ship to AK, HI, or internationally. We do not ship to PO Box addresses or APO/FPO addresses.
• What if my product is damaged?
  • Although rare, should a product be delivered to you that has been damaged during shipping, please simply refuse to accept the shipment from the carrier and mark the shipment as “refused, damaged”. If this happens, please contact us immediately and we will send you a replacement product at no additional cost to you.